Facilities & Case Managers
NEMT Partner Program for Facilities & Case Managers
A single transportation partner for your census: ambulatory, wheelchair, and stretcher rides booked through one dispatch contact, with confirmations your team can rely on.
What's included
- One dispatch contact for every mobility level
- Recurring weekly schedules built from a single request
- Same-day discharge dispatch when a vehicle is available
- Written confirmations and arrival ETAs to the unit
- Monthly consolidated invoicing with trip-level detail
- Background-checked, drug-tested, transfer-trained drivers
Who it's for
- Hospital discharge planners and social workers
- Skilled nursing and rehab admissions teams
- Dialysis and infusion center schedulers
- Assisted living and memory care directors
- Managed care and health plan case managers
- Adult day programs and hospice agencies
What to expect
Account setup in a day
Give us your billing contact and trip volume; we set up dispatch and invoicing.
Predictable scheduling
Recurring routes stay with familiar drivers whenever possible.
Closed-loop reporting
Every trip is confirmed on pickup and delivery, with documentation on request.
Service area
Temecula, Murrieta, Hemet, Menifee, Perris, Wildomar, Lake Elsinore, Fallbrook & surrounding Riverside County.
Frequently asked questions
- How do we open a facility account?
- Call (951) 428-9614 or email us with your facility name, billing contact, and typical trip volume. We set up a standing account with a dedicated dispatch contact, usually within one business day.
- Can you handle a recurring weekly schedule?
- Yes. Send the week's trips once and we build the schedule — dialysis, infusion, wound care, therapy — with confirmed pickup windows for each rider.
- How is billing handled?
- Facility accounts are invoiced monthly with trip-level detail (rider, date, mobility level, origin, destination) so it reconciles cleanly with your records.
- What are your response times for same-day discharges?
- Call as soon as the discharge order is written. We dispatch the closest available ambulatory, wheelchair, or stretcher vehicle and confirm an ETA with the unit so the patient is not waiting in a hallway.